If you have ever used Samsung Kies, you must know the detailed steps to backup and restore files with it- connect the phone to computer> run the Samsung Kies and let it detect your phone> backup or restore files. So, it is obvious that the transferring process would be failed when the phone cannot be recognized by Kies. In this case, you need to find the solutions to fix Samsung Kies cannot detect phone issue and then you can go on.

What to Do When My Phone Cannot Be Detected?

Samsung Kies For Mac

Normally, the detection failure includes two cases. The first case is that users can connect their Samsung phone to computer but Kies fails to detect it. When you meet such a problem, you can try to solve it by several tips.

Trick 1. Use other USB to reconnect the phone to computer

Just plug out the USB cord from the PC and then find or buy a compatible USB cable to establish the connection once again. That's because the USB you used might be broken so it cannot make the phone be detected. Besides, you can try to use a different port on your computer meanwhile. If the issue is caused by the USB cable or port, this means can fix it easily.

Trick 2. Restart your phone and computer

1. 1.Please use the latest Samsung Kies. Please enable the USB Debugging. If you don't know how to do, please refer to this tutorial: How to Enable USB. Connect your device to your computer via USB cable and drag down the dropdown menu. Then choose 'MTP' mode or 'PTP'. Re-plug your USB.
2. If yes, uninstall the apps because Android File Transfer not working with Kies or Smart Switch. Reboot Your Mac. Try to use the uninstaller that comes along with the Android File Transfer. And then reboot your Mac. Enable file transfer on your Android device. If the Android File Transfer not working is because of a faulty USB cable, the problem might still exist after replacing a new one.

If the USB cable and port are normal and run well, you can try to restart everything, including Samsung phone, Kies and computer. This can refresh the system of the device and software and turn off all the background programs. After that, you can build a connection between Samsung phone and computer as usual and then launch Kies to make the connected phone be recognized.

Kies Mac Not Connecting Iphone

The cause of our AirPods not connecting to our Mac was in fact that our AirPods were out of charge. This may be the case for you too. Bluetooth connectivity eats up a lot of power, and hence it’s essential that you have enough power for your AirPods to support it. Connect your GS5 to your Mac via USB3 cable & make sure phone screen is unlocked. Now launch Kies. Once your phone is detected, click to select your phone in the nav bar on the left. In the main window on the right, you'll see lots of information about your phone, including memory in use (both internal & SD card). What should I do? Disconnect the phone and reconnect it again to your PC Use a different port to connect the cable If you’re using a USB hub, connect the USB cable directly to the computer In Kies, go to Information Check for updates. If a new version is available, update to the latest version.

Trick 3. Update Samsung Kies

An old version of Samsung Kies would affect the syncing process so just check the version before you begin the transmission. To check the updates, you can run the Kies on computer and then navigate to Information> Check for updates. Once you see any update available here, tap on it and follow the instructions to install the latest version on PC and then reconnect the phone to have a see.

Trick 4. Reinstall Samsung Kies

Another possibility is that Kies is installed improperly so it cannot work well. To fix this issue, you can uninstall the software on your computer at first and then reinstall it.

Trick 5. Check the supported phone models of Samsung Kies

No all the Samsung phones are supported by Samsung Kies. Thus, you'd better go to samsung.com to check whether your phone is on the list. If not, you should give up this means and find other ways to backup and restore your Samsung data.

Kies Mac Not Connecting Mac

Trick 6. Reinstall device driver

You can turn to the tool on Kies directly. This can be completed by:

- On Kies, you can find 'Troubleshoot connection error' option on the homepage and click on it to diagnose the error. Then Kies will initialize the connection history, reinstall device driver and fix the error. When the fixing process ends, you can reconnect your Samsung Galaxy to computer again.

- On Kies 3, you can go to Tool> Reinstall device driver and then tap on Reinstall to start the installation.

How to Fix Kies Stuck on Connecting Issue?

Another case is that Kies cannot detect your phone but keeps saying Connecting. This problem is mainly caused by the unsuccessful USB driver installation. So when you face this situation, you can try to update the driver for your mobile phone:

- Go to Disk (C:) on My Computer and select Program Files (x86)> Samsung> Kies> USB Driver.

- Just double-click on USB Driver to launch SAMSUNG_USB_Driver_for_Mobile_Phones.exe.

Please note that this means is only applicable to Windows PC.

Samsung Kies For Mac Os

See also:

Another Way to Backup or Manage Samsung Files on Computer

For the Samsung users whose phones are not supported by Samsung Kies, they need to find other ways to backup or manage their Samsung files on computer. Here, the suggested means is to ask MobiKin Assistant for Android (Win & Mac) for help. It can backup and restore all your Samsung files within one simple click. What's more, you can delete files, install/uninstall applications or add new data to the folder on this program as well.

If you are interested in it, you can download the free trial of this tool and then go with the steps below to backup and restore your Samsung data.

- Run the program on your computer and then connect the Samsung phone to the PC via USB cable or Wi-fi. If you select to use USB cable here, you need to enable USB debugging on your phone to make it detectable.

- After the detection, you will get the main interface of this tool. Just click on Super Toolkit from the top menu and choose Backup option to bring out a window that displays several file types you can backup. Next, elect the file types you want to backup and tap on Back Up to save them to your computer.

If you want to restore the data, you can go to Super Toolkit> Restore and then elect the file types and hit Restore to get back the data.

Kies Mac Not Connecting Windows 10

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